How to find and book a transfer?
Enter pickup and drop-off in the booking flow, pick suggestions from the list, tap “See prices”, choose a vehicle class and continue to booking.
How to book an airport transfer?
In the "From" field, select the city or enter the hotel address you need to be picked up from. The price does not depend on the pickup address as long as it falls within the selected point. In the "Where to" field, select the airport.
Can I get a ride to the hotel?
Yes. Enter an address within the city you select when booking (for example, Istanbul): choose the city and enter your hotel address in the booking flow.
How do I find out the capacity of my car?
Capacity is listed on the website when you search a route. Standard baggage = bag or suitcase up to 158 cm total. Hand luggage fits in the cabin.
Is the price per car or per person?
Prices are per vehicle, not per person, up to the class capacity. Popular Istanbul airport routes start from about €35; you see the fixed total before confirming — no hidden fees.
How is payment handled?
Pay online by card at checkout when offered, or pay the driver in cash (EUR, USD or TRY) as shown on your voucher — no prepayment required on cash routes.
How can I get in touch with the driver?
Drivers contact you after booking—usually after 22:00 local time the day before. If your flight is delayed >30 min or luggage is held up, please call or text them.
Are you sure you will meet me?
Yes — follow the instructions on your voucher.
How do I cancel an order?
Email info@avitovip.com or message WhatsApp/Telegram (footer). Free cancellation applies if you cancel at least 24 hours before pickup — see Terms “Cancellation Policy”.
Can I cancel my order?
Yes. Cancel via support at least 24 hours before pickup for a full refund to the original payment method (typically 5–30 business days). Contact info@avitovip.com or WhatsApp/Telegram in the footer.